As Co-founder and the Head of Conversational Design at inGenious AI, Andi designs and creates chatbots for voice and text-based interactions.
Andi developed skills in communicating complex or difficult topics during 10 years’ of human resources experience with IT and telecommunications companies such as IBM and Optus.
With a growing market emphasis on better, on-demand customer service, the challenges currently being experienced by organisations and their customers can be solved in new ways using next generation technologies such as conversational interfaces, machine learning, and A.I.
Andi is now working on creating engaging, conversational chatbots that solve real problems for users and organisations. She has designed and built over 100 conversational experiences for some of Australia’s biggest brands.
She is known for her keynotes on Ingenious AI.